We sell digital game keys, downloadable content, subscriptions, gaming credit and related products. The product page states the product type, platform and known region limitations. You are responsible for selecting a product compatible with your account, platform and country.
3. Prices and payment
The total price shown at checkout includes applicable tax where we have verified the tax treatment. Payments are processed securely by Stripe. We do not store complete card details.
4. Immediate delivery
By confirming checkout, you expressly request that delivery of the digital content begins immediately after payment and acknowledge that any statutory withdrawal right can be lost once delivery has begun, where applicable law permits. Your statutory rights for defective or misdescribed products are not affected.
5. Delivery and account security
Delivery is made through a private order page. Keep the order link and activation key confidential. Do not share or resell a key unless the product terms expressly allow it.
6. Refunds and support
Our refund policy explains when a refund can be made. Contact support before attempting chargebacks so we can investigate invalid or undelivered products.
7. Governing law
These terms are governed by Norwegian law. Mandatory consumer rights in your country remain applicable.
LEGAL
Privacy policy
What we collect and why we need it.
Pre-launch privacy information. A final controller address, organisation number and retention review are required before real sales.
Controller
Loddo AS operates G-Keys. Privacy requests can be sent to support@g-keys.com.
Data we process
We process your email, selected and billing country, order contents, payment identifiers, delivery status, support correspondence, security logs and fraud signals. Stripe processes card information. Kinguin supplies product and delivery data. Hostinger provides email and infrastructure services.
Purposes and legal basis
We use the data to perform the purchase contract, deliver products, prevent fraud, comply with accounting and tax obligations, handle support, and protect the service. We do not sell personal data.
Retention
Order and accounting records are retained for the period required by law. Records needed for EU OSS reporting may need to be retained for ten years. Short-lived security and administrator login records are retained only as necessary to protect the service.
International processing
Some suppliers may process information outside Norway or the EEA. We require an appropriate legal transfer mechanism where applicable.
Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to processing. You may also complain to the Norwegian Data Protection Authority.
Local storage
The site stores your selected country, shopping bag and private order shortcut in your browser. These are necessary for the shopping experience and are not advertising cookies.
SUPPORT
Refund policy
Clear rules for digital delivery.
Before delivery
If payment was taken but no key has been purchased or delivered, contact us promptly. We can normally cancel and refund the order after verifying its state.
After a key is delivered
A delivered or revealed digital key normally cannot be returned for a change of mind. This is because the product can no longer be reliably resold. This does not limit your rights if the key is invalid, materially misdescribed or not compatible with the region and platform shown at purchase.
Invalid keys
Contact support@g-keys.com with your order reference and the activation error. Never send the full key in an untrusted channel. We may ask for screenshots and activation details to verify the issue with the supplier.
Refund timing
Approved refunds are submitted to the original payment method. Banks and card issuers can take several business days to display the credit.
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Buyer guide
DLC, Base Games and Bundles: A Compatibility Guide
DLC adds content to a game you already own. It is not normally playable by itself. Most compatibility mistakes happen when one of four things differs: base game, launcher, platform account or region.
G-Keys editorial desk7 min read
Base game, DLC and standalone expansion
A base game is the main licence. DLC depends on that licence. A standalone expansion is a separate product that can run without the original, but only when the publisher explicitly describes it that way. A season pass usually grants a defined set of future or existing add-ons, not every piece of content forever.
The launcher must match
Owning a game on Steam does not make an Epic, EA, Ubisoft or Microsoft Store DLC compatible. Even on the same PC, the entitlement systems are separate. Match the exact activation platform shown for the base game.
Edition and region checks
Some complete or ultimate editions already include the DLC. Review the account library and edition contents before buying again. On consoles, the DLC region may need to match the base game and account region. A physical disc from one region can complicate an add-on bought in another store region.
Four-step compatibility test
Name the exact base game and edition you own.
Identify the launcher or console account holding it.
Check the product region and account country.
Confirm that the add-on is not already included in your edition.
This guide is written and maintained by G-Keys from primary publisher and platform documentation. Product availability and service rules can change, so verify the linked source before purchase.
